Frequently asked questions

How do I manage or cancel my service?

SiriusXM subscriptions are available through many providers. The account management and cancellation steps vary by provider (who you signed up through or who bills you for your SiriusXM service).

You can check your bank/credit card statement if you don’t know which provider your service was purchased from SiriusXM Direct-Billed Subscriptions and Trials

To manage your SiriusXM direct-billed subscription (e.g. subscriptions purchased or trials started directly with SiriusXM either over the phone.)

To cancel your subscription you can either:

Go to the Subscriptions tab in the Online Account Center

Chat with an agent.

Visit our Contact Us page for our call center hours.

Third-Party Billed Subscriptions and Trials

If you purchased a subscription through the SiriusXM app or another retailer and your subscription is billed through an entity other than SiriusXM, you must manage your subscriptions directly with the billing provider who you signed up with or who bills you for SiriusXM

Select your billing provider to learn more If you purchased through the SiriusXM app on your iOS device, then your subscription is billed through Apple.

To upgrade your subscription, open the SiriusXM app, tap the Settings icon, then tap Manage Subscription to upgrade from the Streaming Music & Entertainment Plan to the Streaming Platinum Plan. This change will take effect immediately. Apple will give you a credit for the remaining time on your Streaming Music & Entertainment Plan and apply it to your new plan.

To change your plan from the Streaming Platinum Plan to the Streaming Music & Entertainment Plan, open the Settings app on your iOS device then tap your name at the top of the screen and go to Subscriptions and find and select the SiriusXM app. If you are currently subscribed to the Streaming Platinum Plan you can select the Streaming Music and Entertainment Plan. The change will take effect at the end of your current billing cycle.

For information on how to change your payment method, follow instructions on the Apple ID Payment management page. Apple-billed subscriptions are billed to your Apple ID payment method.

For instructions on how to cancel a subscription purchased on your Apple device through the App Store follow the instructions for Apple Subscription Cancellation. Once cancelled, your subscription will stop at the end of the current billing cycle.

Important: If you don't cancel more than 24 hours before your renewal date, your subscription might renew. Uninstalling the SiriusXM app will not cancel your subscription.

Android

Subscriptions purchased through the SiriusXM app on your Android device, including Android TV, are billed through Google Play.

To upgrade your subscription plan from Streaming Music & Entertainment to Streaming Platinum, open the SiriusXM app, tap the Settings icon, then tap Manage Subscription. This change will take effect immediately. Google Play will apply a credit for any remaining time on your Streaming Music & Entertainment Plan to your new plan.

To change your subscription plan from Streaming Platinum to Streaming Music & Entertainment, you must cancel your Streaming Platinum plan (although you may continue to stream until your subscription expires at the end of your billing cycle). Then you must purchase the Streaming Music Entertainment Plan.

For information on how to change your payment method, follow instructions on the Google Payment Method management page.

To cancel a subscription purchased on your Android device through Google Play, follow the instructions on the Cancel on Google Play page. Once cancelled, your subscription will stop at the end of the current billing cycle

Finding Your Radio ID

For most radios, the radio ID will be displayed by tuning to Ch. 0.

If you tune to Ch.0 and do not see your Radio ID (also called an ESN or RID). we can help you find it.

What if I want SiriusXM in more than one vehicle?

There are lots of ways to get SiriusXM in another vehicle. You can even add that radio to your existing account, which may qualify you for our Family Discount. If your other vehicle doesn't already have a SiriusXM radio installed, you can purchase another radio. We offer a portable option as well as Dock & Play radios that easily move from car-to-car and car-to-home. Click here to find the option that's best for you.

Already have a radio?

Register your account if you are new to SiriusXM.

Select the Subscriptions tab then click on Find subscription in the Don’t see your subscription box?

Enter your Radio ID, and follow the prompts to add that radio to your account.